Refund policy

 

Refund & Return Policy

We stand behind our products and want you to feel confident when shopping with us. That’s why we offer a 90-day money-back guarantee under the conditions outlined below.

 

90-Day Money-Back Guarantee

You may request a refund for the products purchased within 90 days of receiving your order.

To start a return or refund request, please contact us at:

info@menovera.com

Include your order number and the reason you are requesting a refund. Once we receive your request, we will provide you with further instructions.

 

Eligibility for Refunds

To be eligible for a refund:

• You must contact us within 90 days of receiving your items
• You must provide a clear reason for requesting a refund
• If the product is defective or damaged, or you received wrong items, we kindly ask you to include photos showing the issue
  

We reserve the right to refuse refunds that do not meet these conditions.

 

Shipping Costs

• Shipping costs are non-refundable
  

Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards
• Items purchased outside the 90-day window
  
  
  

Refund Processing

Once your refund is approved, it will be processed to your original payment method. Please allow several business days for the refund to appear on your account, depending on your payment provider.

 

If you have any questions, feel free to contact us at info@menovera.com. We’re always happy to help.