Shipping policy

Last updated: 17 September 2026

Where we ship

We currently ship within Estonia only.

Shipping cost

Delivery is free on every order, including every subscription renewal order.

Processing and delivery times

• We ship every order within 24 hours on business days. Orders placed on a weekend or public holiday are shipped on the next business day.
• Delivery takes up to 3 business days from shipping, anywhere in Estonia.
• Subscription renewal orders are shipped within 24 hours on business days after the renewal payment.

Occasionally a carrier delay, a public holiday or unusually high parcel volumes can add a day or two. If your parcel has not arrived within 5 business days, write to us and we will find it or send a new one. In any case, if we cannot deliver your order within 30 days, you can cancel it and receive a full refund.

Carrier

Orders are delivered by Smartposti courier to the home address you enter at checkout. We do not currently deliver to parcel machines.

Tracking

When your order ships, you receive an email with a tracking link. Tracking details can take up to 24 hours to update. Smartposti notifies you by SMS or email before the courier arrives, so please make sure the phone number you enter at checkout is correct.

Changing your address

You can ask us to change the delivery address within 1 hour of placing your order by writing to info@menovera.com. After that the order is already being packed and we can no longer change it. For future subscription deliveries, you can change the address at any time in the customer portal at account.menovera.com.

Damaged or missing parcels

If your parcel arrives damaged, or something is missing, email us your order number and a photo. We send a replacement or refund you in full, whichever you prefer.

Questions

info@menovera.com. We usually reply within 2 business days.