Terms of service

Last updated: 17 September 2026

1. Who we are

These terms apply to every order placed in the online store menovera.com. The seller is Menovera OÜ, registry code 17524138, Parda 8, 10151 Tallinn, Estonia, info@menovera.com.

These terms form your contract with us together with our Cancellation Policy, Refund Policy, Shipping Policy and Privacy Policy. Nothing in them limits the rights you have as a consumer under Estonian and EU law. If a term conflicts with those rights, the law prevails.

2. Placing an order

You must be at least 18 years old to order. Our products are sold to consumers for personal use, not for resale.

To order, you choose a plan on the product page, enter your details at checkout and confirm the order with the payment button. Before you confirm, the checkout shows you the product, the total price, the amount and frequency of the recurring payments, and links to these terms and our policies. By confirming the order you accept them.

The contract is concluded when we receive your payment. We confirm your order by email straight away. If we cannot fulfil an order, for example because the product is out of stock or a price was obviously wrong, we tell you without delay and refund everything you paid.

3. Subscription and recurring payments

Menopause Relief is currently sold only as an automatically renewing subscription. One-time purchases are not offered.

  • The first payment is taken when you place your order. After that, the recurring amount shown at checkout is charged automatically to your payment method on each renewal date, every month or every 3 months depending on your plan, until you cancel.
  • By confirming your order you expressly agree to these recurring payments.
  • There is no minimum term, no notice period and no cancellation fee.
  • You can skip, reschedule, pause or cancel at any time in the customer portal at account.menovera.com or by emailing us. The steps are set out in our Cancellation Policy.
  • If a renewal payment fails, we notify you by email and may try again. We make no delivery without payment and charge no fee for a failed payment.

4. Prices and payment

All prices include VAT. Delivery is free on every order. The price of your first order and of every following order is shown on the product page and at checkout before you confirm, and in your order confirmation email.

We do not change the price of a running subscription without telling you first. We notify you by email at least 30 days before a change takes effect, and you can cancel free of charge before it does.

5. Delivery

We currently deliver within Estonia only, by Smartposti courier. We ship within 24 hours on business days, and delivery takes up to 3 business days. If we cannot deliver within 30 days of your order, you can cancel it and receive a full refund. The risk of loss of or damage to the product passes to you when you receive it. Details are in our Shipping Policy.

6. Right of withdrawal and money-back guarantee

You can withdraw from your purchase without giving a reason within 14 days of receiving your first delivery. You can do this online in the customer portal at account.menovera.com, by email, or with the model withdrawal form. On top of this legal right, we offer a 90-day money-back guarantee on your first three bottles. The conditions, the refund deadlines and the model withdrawal form are set out in our Refund Policy.

7. About the product

Menopause Relief is a food supplement. It does not replace a varied, balanced diet or a healthy lifestyle, and it is not a medicine. Do not exceed the recommended daily dose. If you are pregnant, breastfeeding, taking medication or under medical care, consult your doctor before use. Information on our website is general information and not medical advice.

8. Defective products and complaints

If a product is defective or does not match your order, you can rely on your statutory rights for two years from delivery. Email info@menovera.com with your order number and, where possible, a photo. We reply within 2 business days and resolve complaints within 15 days at the latest.

If we cannot resolve your complaint, you may turn to the Consumer Disputes Committee (Tarbijavaidluste komisjon, Endla 10a, 10122 Tallinn, ttja.ee). The procedure is free of charge for consumers.

9. Liability

We are liable for defective products and for damage we cause intentionally or through gross negligence, as the law requires. To the extent the law allows, we are not liable for indirect damage such as lost income, or for failures caused by events outside our control.

10. Website content and reviews

The content of this website belongs to Menovera OÜ or its licensors. You may use it for personal, non-commercial purposes only.

If you send us a review or feedback, you allow us to publish it on our website and in our marketing, shown with your first name and the initial of your surname. You can ask us to remove it at any time.

11. Personal data

We process your personal data as described in our Privacy Policy. Our store runs on the Shopify platform, which processes data on our behalf.

12. Changes to these terms

We may update these terms by publishing a new dated version on this page. Your order is governed by the version in force when you placed it. If you have a running subscription, we notify you by email at least 30 days before a material change takes effect, and you can cancel free of charge before it does.

13. Governing law and disputes

These terms are governed by the laws of the Republic of Estonia. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer law of that country. We try to resolve disputes by agreement first. If that fails, you may turn to the Consumer Disputes Committee (see section 8) or to a court. As a consumer you may use the court of your place of residence.